What our Customers say...
I didn't want to have to call SERVPRO. I mean, do you ever really want to be dealing with an emergency water situation?! We have used them twice - once from rainwater during a storm and once when our washing machine leaked (2nd floor, down into the kitchen area). Thank goodness for 24 hour service. They responded quickly and came out to assess the situation. They worked with my insurance company so I didn't have to deal with trying to understand coverage. They salvaged what they could, monitored the drying, and restored my basement and kitchen back to what it was before. I hope I don't need to call them again but have referred them to others dealing with water and mold issues.
They were very courteous and prompt. I've had two floods in the past five years and after the first flood, I was so impressed that I called them out after my second flood. I would highly recommend them
My parents were in need of a COVID house cleaning, and needed it done ASAP. Alan & Sarah gave us an affordable quote immediately, based on my parents' needs, and arranged for an expedited Saturday morning cleaning. Cleaning was thorough and the crew was professional. Alan and Sarah followed up with us after the cleaning; they and their crew were a blessing to our family.
Sara and Sam were amazing! They took the time to talk us thru everything they were doing. The way Sara, Sam and the rest of the staff worked was the best I’ve seen! Attentive, on time, very thorough and communication was great! I didn’t want them to leave. The owners even checked in on us- SERVPRO for the win!!
Here we are 1 week away from 2 major events being held at the home, a graduation party & OUR wedding! We found water in our basement requiring total carpet & some drywall removal. The entire team that we encountered was fantastic! Sarah, Mike and especially Christian were more than compassionate when dealing with us and our situation. Much can be said to the selection and training of the employees and the management of the company. My family and I thank you for your kindness that you have shown us.
"I couldn't have asked for a more compassionate group of professionals. Stephanie was so patient with me. I felt so comfortable in a frightening situation."
We live in a condo and had water damage. Your company took care of the clean up. We have been noticing a "sour smell" coming from the pump room and unfortunately the smell was seeping into our condo. When you were working on our condos, you gave me a card if I had any problems. I really appreciated that. I called this morning regarding the smell from the pump room. I would like to thank you for the prompt attention we received. You responded that you could have someone out today between 1 and 2. It was awesome to have such a prompt response. Sarah was right on time. She is a great lady. She went through everything and informed us exactly what happened (through no fault of yours) and what needed to be done. She took time with us and explained what had been done. She is very knowledgeable and understanding. Your company has taken great lengths to get our building back in shape. We really appreciate your knowledge regarding mold. We are so happy that through your knowledge things were done the right way. We will definitely recommend you and your services. It is a pleasure when companies actually take pride in the work they do.
"...Response was quick and professional. The water problem was approached immediately and all materials removed at the site. This is the way to operate a business, TOP NOTCH. I highly recommend this company, they are amazing. I give them 5 Stars!"
"I couldn't have asked for a more compassionate group of professionals. Stephanie was so patient with me, I felt so comfortable in a frightening situation."
Everyone I dealt with was very very nice a pleasure to have here helping me!
I can't say enough good things about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They are friendly, polite and offer superior service. Their technicians are knowledgeable and kind. The crew tested their cleaning method and showed me the results I can expect before cleaning the whole house. I was surprised how much soot was in the home after the water heater caught fire. I am confident that I can trust SERVPRO to deliver high-quality results and communicate throughout the job.
My mother was so worried about her house after her water heater caught fire. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to evaluate whether or not it made sense to file an insurance claim, meet with the insurance adjuster and put her mind at ease. I am so thankful that SERVPRO was able to respond so quickly and provide guidance and great service in our time of need. I won't call anyone else if someone in our family experiences a fire or water damage.
We had two sprinklers burst last week 8 hours apart with significant damage. Carley and his team from SERVPRO of Benton, Japser, Newton and Southern Lake Counties were phenomenal with their expertise and mitigation.
Beyond excellent! Elsa and her crew were truly wonderful and helpful! Very professional and knew exactly what to do. Highly recommend. Would give 10 stars if I could.
We recently had unexpected water damage to our home and called SERVPRO in St. John, IN to help us clean up the mess. We got immediate attention on a holiday weekend and they were extremely helpful and professional making sure we knew they would take care of our home. They came out the same day which was late at night. Elsa was fantastic. She took care of every problem and communicated the next steps and what we could expect. She stayed into the night to make sure all the machines were up and running. We have had an excellent experience with SERVPRO. I would highly recommend SERVPRO of Benton, Jasper, Newton and Southern Lake Counties.
I would not use anyone other than SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They do a great job.
All the personnel were very nice, kind and helpful!
Great job! Elsa came out on the spot, within the hour. You did a really nice job and have wonderful customer service!
I think that SERVPRO was very easy and cooperative to work with. They helped us with insurance and storing and handling our belongings.
The guys did a really wonderful job. This is not the first time I have had a water damage but this is the best experience I have had. I was well pleased with SERVPRO of Benton, Jasper, Newton and Southern Lake Counties!
Can't say enough good things about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties. They were able to get out the same day I called to check for water damage after a leak. They were efficient and friendly. My mind was set at ease after their visit. Would highly recommend them and will call them again if we ever need them.
Kevin, John, Julian, Charles and Elsa (SERVPRO crew);
I want you all to know we appreciate each one of you for all your hard work, honesty and kindness. All of you have "bright" futures ahead!! Keep working hard and being kind. That's success. A huge thank you for everything :)
This place is great. We had an immediate response to assess our situation. Extremely friendly and understanding over the phone. The service techs were real troopers too. We have an extremely shallow crawl and they didn't mind squeezing in and getting a little dirty.
The crew did an excellent job. I loved that SERVPRO of Benton, Jasper, Newton and Southern Lake Counties were so professional and fast because I had renters in the home that couldn't move out during the repairs. I feel very blessed to have had SERVPRO there through everything.
I have used SERVPRO 4 times in past two years. I flip houses and have price shopped many times and they are always at or near the lowest price. The quality is impeccable. On one house, the buyer had an independent tester come out to make sure there was no mold (passed with flying colors). Recently, I purchased a mold infested lake house. I could not spend more than two or three minutes in the house it was so toxic. They scrubbed it out and now we spend weekends there with no mold anywhere!!!!! They are fantastic and reliable. I highly, highly, highly recommend them!!!!!
I am a Project Superintendent with a large construction management firm and was finishing up an Assisted Living project. In one of the 2nd Fl. Wing ceilings, a water pipe fitting failed, causing a flood in the hallway and floor below. Of course, this happened at 3:30 pm, and I needed access the damage, and clean up quickly because there were already tenants living there. I remember using SERVPRO years before and decided to give them a call. They were on site within an hour and started immediately to clean up water damage, open walls and removed wet insulation, set up fans, and dehumidifiers. SERVPRO worked into the evening and did not leave a stone unturned.
Due to their fast response, water damage was minimal, and we were able to repair, patch and paint within a few days. Their price was reasonable, they were very professional and I know I will gladly call SERVPRO again should the need arise.
I would like to complement your company on a fantastic job with the contents cleaning and restorations from smoke and fire damages. The SERVPRO crew’s quick / immediate response for the initial evaluation / cleanup was perfect and timely. The inventorying and packing out was a truly professional operation with special care to heirlooms and collectables / artwork. The contents cleaning was superb; as the returned items in most cases were actually cleaner than before the smoke damages occurred.
The help in unpacking the well packed / well cleaned items returned was a real blessing and thank you. Each box was returned to the original room from the pack out (perfect). The SERVPRO contents restoration group crews were so well organized and careful with everything that it is truly amazing. 5 Stars out of 5 for SERVPRO’s great work, and double 5 Stars (10 Stars) for the Managers; especially Lisa Van Norman and her attention to detail / site visits and outstanding communication throughout the restoration process.
Ben G. Houser
This was an extremely difficult time for our family to deal with & this team was nothing short of extremely caring and courteous to our family. Ther kept me informed at work & Jarid ensured that my sitter/mother-in-law were comfortable & my son was safe. They interacted with everyone & really exude exceptional customer service.
I honestly can’t say enough good about SERVPRO of Benton, Jasper, Newton and Southern Lake Counties! We had a major flood in our home from a broken hot water pipe last year. We were not home at the time it broke and 16 inches of 140 degree water ran into our basement, and all over our kitchen and dining room floors. (Our tankless hot water heater worked like a champ!) Because of the steam and the huge amount of water, everything had to be packed up and stored from our first floor.
The folks at SERVPRO were amazing! From the top on down, every single person we dealt with was efficient, careful, personable, and most of all, compassionate. I felt like they had our back. With SERVPRO’s help we were able to get our home repaired and put back together better than ever.
They truly live up to their claim on their trucks—“Like it never happened.” We recommend them enthusiastically to anyone who asks us about our experience. Their help made a difficult situation as painless as humanly possible.
I still smile every time I see one of their bright green trucks! They are definitely the best at what they do.
You guys were amazing through the whole process. I was so nervous about choosing a water mitigation company due to my last experience with <other restoration company>, but you guys went above and beyond. You were very informative, courteous and just wonderful to work with. Although I hope we never go through this again; its nice to know you're here if I need you.
Amazing job cleaning, packing and moving my contents in!
Everyone was super friendly and informative. They were here within minutes of me calling and were very respectful of our house.
Everyone at SERVPRO was helpful and friendly!
Sam and her team were awesome!
SERVPRO of Benton, Jasper, Newton and Southern Lake Counties saved me THOUSANDS of dollars. My fish tank busted on the second level of my house. Their fast response saved my house from getting further damage. They were professional, caring and took all the hassle off of me by dealing with my insurance company. I hope I don't need their services again, but if I do I will call nobody else.
I had SERVPRO come to my house to clean my carpet in my living room. I was so happy with the living room, that I asked for them to come back to do my lower level and furniture. All of the staff were friendly and helpful.
When times seemed like the worst and everything was a problem SERVPRO had the solution. They took care of a water damage that spread throughout the main level and basement of my home. Their fast response saved my basement ceiling. Dealing with Elsa was a great experience. Thank you SERVPRO for giving me my home back!
When I was selling my house, the buyer's agent insisted that we have all of the carpets cleaned before closing at the last minute. SERVPRO of Benton, Jasper, Newton and Southern Lake Counties was able to clean all of the carpets on very short notice. SERVPRO was also the least expensive of all the companies I contacted, not that you could tell with the high quality of work. I was out of state at the time and felt really secure that SERVPRO would treat my house like it was their home.
They did a great job cleaning our air ducts. We will be calling them again.
I just wanted to thank you and SERVPRO for your continued fantastic service. You have all been awesome to work with when I was an adjuster at State Farm, as well as when you did mitigation in my home for a water loss. Now as a Project Manager for Henn and Sons Construction you and SERVPRO are my go to mitigation company because of the quality work you provide, both then and now.
Thank you again!
I just wanted to let you know how pleased I am regarding the service that your SERVPRO team provided the Morris family for their water claim with Travelers. We here at The Boulevard are always grateful to know that when we refer a third party contractor to one of our Insureds, they are treated with respect and the restoration service provided is professional and efficient.
Kudos to you and your team and please share this with your manager! Timing is everything as proven by the fact that you had just stopped by our office while I was on the phone with the Insured.
Best wishes for 2017!
A serious mold issue is a very scary experience
Very professional, cleaned up when done.
Overall we were satisfied with the work the crews did.
I recently had my sump pump fail in our finished basement... Carley and his crew came out and saved all of our belongings and the carpeting... Carley was great, explained everything they did, constantly kept me informed and was a huge comfort in our time of trouble... May God bless you Carley and your family, you truly are a great person... To ALL my friends out there, if you ever need their services, he truly is the BEST... I can't thank you enough...